City’s Utility Billing Upgrades Website, Adds Mobile App for Customers
Sioux Falls, South Dakota: City of Sioux Falls utility customers now have an upgraded website and new mobile app to view, pay, and receive alerts on monthly bills.
“One of our goals at the City of Sioux Falls is to make our utility bills the easiest to pay—both in cost and convenience,” said Matt Nelson, Public Parking and Utility Billing Manager. “These new features make it easier for our customers to view, track, and pay bills, and, by having a low fixed rate on our utility services, we put the power in our customers’ hands to conserve water and save money on their monthly bills.”
The new software, called “OneMeter,” includes a more user-friendly interface and design, paperless billing and autopay options, account alerts to avoid missing a payment, and usage tracking, both historical and against local temperature and rainfall totals to see how weather affects utility bills. Future enhancements are planned, including daily usage data and alerts for potential high usage or leaks.
OneMeter is intended to be a user portal for utility customers to have more visibility into their account. Using the website and mobile app is optional, and utility customers do not need to take any action to maintain their current billing and payment preferences.
All customers, new or existing, who wish to use the software need to create an account when using OneMeter for the first time. To create an account, customers will need their account number, which is 17 digits and begins with a 5. This can be found on a monthly statement. Customers include those who receive water, wastewater, and/or electricity services from the City of Sioux Falls.
On the website, www.siouxfalls.org/utilities, follow the instructions under “How to Register.” To use the mobile app, search for “MyMeter” in the Apple App Store or Google Play Store. Once downloaded, select “Sioux Falls Utilities,” then “Register Account.” Follow the steps to complete your account registration.
For utility billing assistance, contact the Sioux Falls Utilities office at 605-367-8131 or visit www.siouxfalls.org/utilities . Office hours are 8 a.m. to 5 p.m. Monday through Friday.