What if I am late for my appointment?

You must log on within 10 minutes of your scheduled start time or you will lose your reservation. Those 10 minutes will be deducted from your total number of minutes for that day.

If you are late and miss your scheduled appointment, you may still use another computer if one is available. However, the missed appointment does count against you.

If you miss three appointments within seven days, you will not be allowed to use the computer for the three days following your third missed appointment.